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Discounts on electricity and gas prices can be misleading

April 21, 2018

If you choose an electricity or gas plan based on the size of the discount you could end up paying higher prices. Consumer advocate groups including the Australian Competition and Consumer Commision (ACCC) and Canstar Blue recently reviewed a range...

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Energy consumers confused by energy bills and offers

January 11, 2018

Many energy consumers are just too busy to ensure they are always receiving a competitive price or are confused by energy bills and offers. A survey of 140 Illawarra residents by the Illawarra Regional Information Service (IRIS) found that 66 percent...

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Consumer energy markets a “minefield”

December 5, 2017

The Sydney Morning Herald (SMH) recently reported that the Australian Energy Regulator (AER) identified “billing issues” as a major cause of customer complaints. The SMH article went on to report that a spokesperson from the leading consumer advice group, Canstar Blue,...

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Electricity ‘worse than banks’ for value

November 14, 2017

Australians have ranked electricity behind banks, internet and mobile phone services when it comes to value for money, a recent consumer survey shows. A 2017 survey by Energy Consumers Australia of 2019 households and 280 small businesses showed that Australians...

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