FAQ

Questions

Comparison Policy

EZswitch aims to compare standing and market offers from all energy retailers disclosed to the public via the internet. We may not compare short-term promotional offers offered from time-to-time by energy retailers unless they are communicated directly to us by the energy retailers.

We estimate the costs of your current plan and other energy plans available to you based on the usage we have identified from your bill or the household information you have provided us. We do not include any rebates or concessions you may be able to receive in our cost estimates. Cost estimates are indicative and should be used as a guide only. Actual costs may vary.

EZswitch aims to recommend an energy plan with a long-term competitive price. For this reason, our policy is to offer plans that do not have fixed benefit-periods or contracts and we only include guaranteed discounts in our comparisons.

We will provide you with a recommendation for an offer we believe is favourable to you based on your current plan, your usage, and this comparison policy.

We do not warrant that our service is comprehensive in all circumstances. Our analysis is limited by a number of factors, as set out in our Terms and Conditions

This policy may be updated from time-to-time. We will notify you if we update our Comparison Policy.

We review your energy plan when you first join our service and then review your energy plan every 12 months after that.

We may also review your energy plan if we believe the cost of your plan has risen at a rate that is significantly higher than the costs of other retailers.

Day Hours of operation (AEST)
Monday 7am – 9pm
Tuesday 7am – 9pm
Wednesday 7am – 9pm
Thursday 7am – 9pm
Friday 7am – 9pm
Saturday 7am – 5pm
Sunday 7am – 7pm

The time taken for us to provide you with an offer depends on how you provide us with your usage information.

We aim to provide an offer within one hour of receiving a photo, email or uploaded energy bill. If posted or faxed through then we aim to respond within one business day of receiving your bill.

You generally have a 10 business day cooling-off period before the energy retailer will commence the switch of your energy plan. After the cooling-off period, the energy retailer will perform a credit check before continuing with your switch. If your credit check is okay then the retailer will generally organise someone to read your meter as soon as possible to speed up the switching process. Your switch will normally be completed within 20 business days from when you requested to switch but may take longer in some circumstances.

We determine your usage from your bill or the details about your household that you provide to us.